Three research firms put the business process outsourcing market between $353.64 billion and $384.14 billion in 2026. Listed providers reported Q2 2026 results ranging from a 1.2% like-for-like decline at Teleperformance to 15.6% growth at EXL.
This guide covers 2026 market size estimates, provider revenue through mid-2026, Philippine and Indian delivery hub data, and survey figures on AI in outsourced services.
Business Process Outsourcing Market Statistics
How Big Is the Business Process Outsourcing Market in 2026?
Fortune Business Insights values the market at $353.64 billion in 2026, up from $327.01 billion in 2025. It projects $741.60 billion by 2034, a 9.7% CAGR.
Source: Fortune Business Insights, February 2026 release
Research and Markets puts 2026 revenue at $359.11 billion. Its forecast reaches $577.88 billion by 2032 at an 8.20% CAGR.
Source: Research and Markets, 2026–2032 report
The highest of the three 2026 estimates comes from Precedence Research at $384.14 billion, up from $347.95 billion in 2025. It forecasts $906.27 billion by 2035, a 10.05% CAGR from 2026.
Source: Precedence Research, report updated January 19, 2026
Each figure measures provider revenue under that firm’s own scope definition. The three estimates are not directly comparable.
BPO Market Share by Region and Major Players
North America held 36% of the market in 2025, the largest regional share in the Precedence Research report.
That report names Tata Consultancy Services and Tech Mahindra among the market’s major players.
IBM, NCR and HCL Technologies appear on the same list.
Source: Precedence Research, 2025 data
Business Process Outsourcing Market Revenue at Teleperformance and Concentrix
Both customer experience providers reported growth below 2% in their latest reported quarters.
Teleperformance: H1 2026 Revenue Down 1.7% Like-for-Like
Teleperformance (TP) reported H1 2026 revenue of €4,883 million, down 1.7% like-for-like and 4.5% as reported. Q2 improved to -1.2% like-for-like from -2.2% in Q1.
Trust & Safety declines and faster offshoring drove the drop, according to the company. Excluding Trust & Safety, group revenue grew 1.7% like-for-like.
Specialized Services fell 3.9% like-for-like to €663 million. The non-renewal of a large visa application contract weighed on the unit.
Guidance for 2026 stayed at 0.0% to 2.0% like-for-like growth. Third-quarter revenue is scheduled for November 5, 2026.
Source: TP (Teleperformance), H1 2026 results, July 30, 2026; H1 2025 figures as restated by TP
Concentrix: Fiscal Q2 2026 Revenue by Vertical
Concentrix reported $2,462.5 million in revenue for the quarter ended May 31, 2026. That is 1.9% growth as reported and 0.6% at constant currency.
| Vertical | Q2 FY2026 ($ thousands) | Q2 FY2025 ($ thousands) | Change |
|---|---|---|---|
| Technology and consumer electronics | 624,244 | 662,719 | -6% |
| Retail, travel and e-commerce | 640,795 | 583,782 | 10% |
| Banking, financial services and insurance | 432,388 | 384,015 | 13% |
| Communications and media | 392,255 | 392,963 | 0% |
| Other | 220,922 | 217,506 | 2% |
| Healthcare | 151,869 | 176,386 | -14% |
| Total | 2,462,473 | 2,417,371 | 2% |
Source: Concentrix, fiscal Q2 2026 results, June 29, 2026 (quarters ended May 31)
Banking, financial services and insurance grew 13%, the fastest of the six verticals. Healthcare fell 14%.
Full-year fiscal 2026 guidance calls for $9.925 billion to $10.025 billion, or 0.25% to 1.25% constant-currency growth. Fiscal 2025 revenue was $9,825.8 million, up 2.2%.
Fiscal Q3 2026 results are scheduled for release on September 29, 2026.
Source: Concentrix, fiscal Q2 2026 results and fiscal 2025 results
Which BPO Providers Are Growing Fastest in 2026?
Among the four providers covered here, Genpact and EXL posted the highest Q2 2026 growth. Both link that growth to data and AI services in their results releases.
Genpact: Advanced Technology Solutions Reaches 27% of Revenue
Genpact net revenues reached $1,343.4 million in Q2 2026, up 7.1% (6.9% at constant currency). Advanced Technology Solutions grew 24.1% to $363.3 million, or 27% of the total.
Core Business Services rose 1.9% to $980.1 million. For 2026, the company now expects Advanced Technology Solutions growth of at least 25% and total net revenue growth of at least 7%.
Net revenues for full-year 2025 were $5.080 billion, up 6.6%.
Source: Genpact, Q1 and Q2 2026 results and 10-Q filings; full-year 2025 results, February 5, 2026
EXL: 2026 Revenue Guidance Raised to 2.390B–2.415B
EXL reported Q2 2026 revenue of $594.8 million, up 15.6% as reported and 15.9% at constant currency. Q1 2026 revenue was $570.4 million, up 13.8%.
Full-year guidance moved up from 2.30billion–2.33 billion. The new range includes $28.0 million to $32.0 million from the iMerit acquisition, which EXL expected to close on July 31, 2026.
Source: EXL, Q1 and Q2 2026 results, April 28 and July 28, 2026
Philippine and Indian BPO Market Hubs: $40.3B and $59B
Philippine IT-BPM revenue reached $40.3 billion in 2025, with 1.89 million full-time employees. IBPAP forecasts $42.3 billion and 1.94 million for 2026.
The Philippines held 17% of global IT-BPM services headcount in 2025, up from 15% in 2022. IBPAP ranks it the second-largest delivery geography after India.
North America accounts for 65%–70% of Philippine IT-BPM buyers. Europe accounts for 15%–20% and the rest of Asia-Pacific for 15%.
Source: IBPAP, 2026 Industry Overview (2025 data, 2026 forecast)
Revenue per FTE by Philippine Sector
| Sector (IBPAP label) | FTEs | Revenue | Revenue per FTE |
|---|---|---|---|
| Information technology and digital services | 190k | US6.1billion | US33.3k |
| Global capability centers (GCCs) | 270k | US8.7billion | US32.3k |
| Healthcare services | 200k | US4.5billion | US22.4k |
| Contact center and business process services | 1.68 million | US33.9billion | US20.1k |
Source: IBPAP, 2026 Industry Overview
These sector figures overlap and do not add up to the industry total. The table lists each sector as IBPAP published it.
IBPAP cut its 2028 roadmap targets in July 2026, BusinessWorld reported. The downside case is $43.3 billion and 1.85 million workers; the best case is $50.5 billion and 2.14 million.
Its original roadmap targeted $59 billion and 2.5 million by 2028. BusinessWorld cites a 2026 headcount projection of 1.96 million, compared with 1.94 million in the IBPAP overview.
Source: IBPAP via BusinessWorld, July 15 and September 24, 2026
India: BPM Revenue in FY26
Nasscom estimates Indian business process management revenue at $59 billion in FY26, within a $315 billion tech industry. It puts FY26 AI revenue at $10 billion to $12 billion.
Indian providers on Precedence Research’s major-player list include Wipro, which offers IT, consulting and business process services.
The same list names Infosys, which runs a separate BPM subsidiary.
Source: Nasscom Strategic Review 2026, FY26 estimates, February 2026
How Is AI Changing the Business Process Outsourcing Market?
83% of surveyed executives use AI as part of their outsourced services, based on Deloitte’s 2024 Global Outsourcing Survey. 20% are already developing strategies to manage these digital workers.
Tangible gains such as cost cuts have been limited by AI governance and contracting problems, Deloitte reports. The survey covered more than 500 executives, including more than 150 in the C-suite.
Source: Deloitte, 2024 Global Outsourcing Survey (latest edition)
By 2030, GenAI cost per resolution in customer service will exceed $3, Gartner predicts. That is higher than many B2C offshore human agents.
Source: Gartner, prediction published January 26, 2026
TP had more than 1,100 AI projects running as of June 30, 2026, a 2.3x increase from a year earlier.
Concentrix reported iX Suite deals up 400% year over year in fiscal Q2 2026.
Source: TP, H1 2026 results; Concentrix, fiscal Q2 2026 results
FAQs
How big is the business process outsourcing market in 2026?
Between $353.64 billion (Fortune Business Insights) and $384.14 billion (Precedence Research). Research and Markets estimates $359.11 billion. Each firm uses its own scope definition.
What is the BPO market growth rate?
Published forecasts range from an 8.20% CAGR through 2032 (Research and Markets) to 10.05% through 2035 (Precedence Research). Fortune Business Insights projects 9.7% through 2034.
Which country is the largest BPO delivery hub?
India. Nasscom puts India’s FY26 BPM revenue at $59 billion. IBPAP ranks the Philippines second, with $40.3 billion in 2025 IT-BPM revenue and 17% of global IT-BPM services headcount.
Is AI reducing BPO jobs?
Adoption is high: 83% of executives use AI in outsourced services (Deloitte, 2024). IBPAP’s July 2026 downside scenario puts Philippine headcount at 1.85 million by 2028, below 1.89 million in 2025.
Is BPO a dying industry, as some Reddit threads claim?
Revenue data says no. Genpact grew 7.1% and EXL 15.6% in Q2 2026. Teleperformance fell 1.2% like-for-like in Q2 2026, and Concentrix grew 0.6% at constant currency in fiscal Q2.
