Capita Plc history, profile and corporate video

     Capita Plc provides business process outsourcing, insurance and professional services. The company operates its business through eleven segments: Health & Wellbeing, IT Services & Consulting, Justice & Secure Services, Professional Services, Property Services, Workplace Services, Integrated Services, Customer Management & International, General Insurance, Investor & Banking Services and Life & Pensions Services. Its services include customer services, administration and support, human resources, information technology, property consultancy, finance and treasury and management consultancy. The company markets its products to central government, local government, financial services, health and transport, life and pensions, corporate, insurance and education sector. Capita was founded in 1984 and is headquartered in Westminster, United Kingdom.

    “Capita History

    The facts behind Capita’s growth story…


    Turnover £3,851m

    Profit before tax £475m 

    64,000 people

    Secured our largest ever contract win by annual value with Telefónica UK (O2) at £1.2bn over 10 years

    Had our highest ever contract win rate of 2 in 3 (by value)

    Made 13 acquisitions, at a cost of £271m, further broadening our operational capability and market reach.


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    Turnover £3,352m

    Profit before tax £425.6m

    52,500 people

    Signed a contract to work in partnership with the armed forces to deliver the Recruiting Partnering Project (RPP). The contract is valued at around £44m a year for 10 years

    Signed a £1.7bn contract with Staffordshire County Council to create an educational support services joint venture.


    Turnover £2,930m

    Profit before tax £385.2m

    46,500 people

    Acquired Ventura in June, a customer contact specialist, for £65 million, adding 8,000 people to the Group.

    Selected by the DVLA for a 5-year contract to manage vehicle tax and insurance evasion on-road enforcement. The contract is valued at £100m.

    Won re-bid to deliver TV Licensing for a further 8 years, a contract worth £560m.

    Made 21 acquisitions, at a cost of £341m.


    Turnover £2,744m

    Profit before tax £364.2m

    37,000 people (Feb 2011)

    Extended and expanded ICT and contact centre contracts with Birmingham City Council for 5 years, valued at £300m.

    Made 12 acquisitions worth £301m, including Premier Medical Group and SunGard Public Sector.


    Turnover £2,441m

    Profit before tax £277.2m

    36,000 people (Feb 2009)

    Awarded a 5-year contract by Health and Safety Executive to operate a new installer registration scheme in Great Britain.

    Selected by Marsh Ltd as operations outsourcing partner – a contract worth £187m over 10 years.

    Selected as a strategic partnership by Sheffield City Council to drive business transformation – a contract worth over £200m over 7 years.


    Turnover £1,436m

    Profit before tax £169.6m

    24,000 people

    Selected as a partner to support Zurich’s UK Life operations.

    Selected to form service partnership with UK’s largest authority, Birmingham CC.

    Signed a strategic partnership with Harrow Council.


    Turnover £1,081m

    Profit before tax £121.2m

    19,000 people

    Implemented the largest congestion management scheme in the world, to specification, to budget and on time, on behalf of Transport for London.

    Awarded 10 year, £110m contract to provide life & pensions administration services to Prudential International and St James’s Place International.

    Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards.

    Acquisition, from the liquidators of Independent Insurance, of Aurora Corporate Services Limited, a business focused on run-off activity in the London market.


    Turnover £453m

    Profit before tax £51.2m

    8,500 people

    Awarded largest managed service contract to date by the Criminal Records Bureau.

    Chosen as strategic partner by Cumbria County Council – Capita’s largest ever local government contract.

    Acquisition of Eastgate, one of the UK’s largest independent providers of outsourcing services to the insurance industry.

    Acquisition of IRG Plc, a leading share administration company.


    Turnover £238m

    Profit before tax £27.1m

    5,000 people

    Market valuation exceeds £1 billion

    Largest integrated payroll and pensions service for the Metropolitan Police Service.

    First outsourced HR contract for Westminster City Council.

    Awarded contract to establish new multi-channel BBC Information Centre serving all UK viewers and listeners.

    Partnership with the DETR to administer and develop Constructionline, the public sector online register of approved construction contractors and consultants.


    Turnover £112m

    Profit before tax £12.3m

    3,500 people

    Award of largest-ever contract to date to manage the Teachers’ Pensions Agency and establishment of our Northern Business Centre in Darlington.

    Set up and administered a new theory driving test service for the Driving Standards Agency.

    Significant new recruitment capability added with the acquisition of Recruitment & Assessment Service for HM Government.


    Turnover £25m

    320 people

    Full listing as a public company on the London Stock Exchange.


    Capita launched through a management buy-out, backed by 3i 33 people.


    Capita formed within Chartered Institute of Public Finance and Accountancy Two people.”

    *Information from and

    **Video published on YouTube by “Capita plc



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