Philippine Long Distance Telephone Co. history, profile and corporate video
Philippine Long Distance Telephone Co. engages in providing telecommunication services in Philippines through its three principal business groups, fixed line, wireless, and information and communication technology. It operates through the following segments: Wireless, Fixed Line, Business Process Outsourcing and Others. The Wireless segment is consists of cellular through text messaging and wireless broadband. The Fixed Line segment provides fixed line telecommunications services throughout the country, servicing retail, corporate and small medium enterprise, or SME clients. It offers local exchange, international long distance, national long distance, data and other network and miscellaneous services. The Business Process Outsourcing includes process solutions though subsidiaries. The Other business includes investment. The company was founded on November 28, 1928 and is headquartered in Makati City, Philippines.“
When PLDT was incorporated and given the franchise to establish and operate telephone services in the country on November 28, 1928, a typhoon had just ravaged Eastern Visayas, Bicol Peninsula, and Samar. The ability to communicate amongst loved ones and across the country became crucial. Sadly, phone networks then were like disconnected intercom systems and you could only call people within your own small city. Filipinos were disconnected from neighboring towns, disconnected from friends in the other island and, needless to say, disconnected from the rest of the world. It was under this scenario that the law was signed giving birth to PLDT.
What the new law hoped to achieve was to interconnect these “intercom” systems into a seamless nationwide network that would facilitate communication and delivery of services to the people, as well as spur economic development in the countryside.
The first president of PLDT was Theodore Vail Halsey while Major J.E. Hamilton Stevenot, who represented the American firm General Telephone and Electronics Corp. (GTE), was elected executive vice president and general manager.
Under the American owners of PLDT, many small phone companies in the provinces were acquired by the Company to help speed up the rollout and connection of these different phone systems all over the country. The management of PLDT was then set to lay the groundwork towards linking Filipinos to each other and, more importantly, to the world.
Just a year after PLDT was given its nationwide franchise, the link between Manila and Baguio was established, making the first national long distance calls possible. Overseas radio-telephone service was also established between the Philippines and the US and other parts of the world in 1933.
The first network of PLDT employed the open-wire system that was difficult to maintain and vulnerable to rain, winds, dirt, and tampering. Horse-drawn service vehicles bulky wall-mounted telephones were employed in those times. PLDT then charged a sum of P7.50 a month.
The war years in the 1940’s that followed proved to be devastating to PLDT as the US armed forces destroyed the PLDT system to prevent the Japanese from using it in 1941. By the time the Americans regained control, only 10 percent of the original facilities were operational.
Filipinos take control
By 1968, a new era of PLDT leadership was ushered in, PLDT finally became a Filipino-controlled corporation when Ramon Cojuangco and his group of Filipino industrialists and businessmen bought the controlling stake of GTE of New York.
It was a symbol of national pride and a moment of triumph for Filipinos. Under Cojuangco’s leadership, PLDT embarked on ambitious expansion campaigns that led to more Filipinos owning and benefiting from phones.
Several milestones were realized in Cojuangco’s time. In the same year when his group came in, the first major television broadcast via the facilities of Intelsat II-F4 and PLDT was brought to the Philippines direct from the US during the funeral of Senator Robert F. Kennedy. Another milestone in satellite communications was achieved, with PLDT playing a major role, in the subsequent remote TV coverage of the Apollo 8 flight.
Early landline innovations
By 1982, direct distance dialing or DDD was becoming a byword for Filipinos. Subscribers then could call long distance to nine major cities across the nation and 22 countries around the world and reach through direct dialing more than 400 million telephones overseas. This service eventually evolved into National Direct Dialing (NDD) and International Direct Dialing (IDD) by 1985.
PLDT’s ascent to greater heights of success was punctuated briefly by the death of Cojuangco in 1984. Cojuangco, who was largely responsible for the transformation of the Company from a medium-sized firm into a multi-billion-peso giant, was highly regarded by PLDT employees and considered very compassionate.
It was then that Oscar T. Africa was elected as the new president while Cojuangco’s son, Antonio, was elected Senior Executive Vice President. Africa, however, retired after only two years as president. Antonio Cojuangco succeeded him in 1986, ushering in a 12-year period of further expansion and robust business for PLDT.
Wireless enters the scene, more innovations happen
Another significant PLDT milestone was the establishment of the country’s first cellular telephone network in 1987. Cellular phones then were bulky and installed only in cars.
With this new service, people were able to communicate while on the go. Coverage, just like with the mobile radio-telephone service introduced in 1959, was wider, though still limited compared today. Subscribers then could make calls within Metro Manila and any place from Cavite to Baguio.
A slew of new services were also introduced beginning 1992. Through a partnership with American Telephone and Telegraph Co. (AT&T). PLDT introduced the USA Direct Roving Van Service, a mobile van equipped with cellular phones, to provide toll service to some previously unserved rural communities.
Other services introduced were USA Direct Mabuhay (dial access code 105-12) and Fibernet, a point-to-point international digital leased line service capable of handling simultaneous voice and data transmissions using fiber optic cables.
Intelligent pay phones, which can accept coins of several denominations, were introduced. The Fonkard also came into vogue. Fonkard allowed the caller to make direct-dial national and international long distance calls through the use of prepaid magnetic telephone cards instead of coins.
Innovations beyond voice
A significant milestone that changed the face of communication was the successful launching of Agila II, the country’s first communications satellite, in 1997 by PLDT subsidiary Mabuhay Philippines Satellite Corp. The satellite serves the needs of customers not only in the Philippines but also other countries within the satellite’s footprint in the Asia Pacific region.
With the increasing importance of the Internet, PLDT signed a network deal with US-based software giant Oracle Corp. to jointly advance the development of a network computing infrastructure in the Philippines dubbed Phil-Net. A milestone for PLDT and the development of the Internet in the Philippines would be the establishment of the country’s first Internet hub called the Philippine Internet Exchange or PhIX.
Innovating Management: First Pacific entry
The late ’90’s was a time of formidable challenges for PLDT, especially after the 1997 Asian financial crisis. Inauspicious as it may seem at the time, however, Manuel V. Pangilinan of Hong Kong-based First Pacific Co. Ltd. saw a great opportunity in taking control of PLDT.
So on Nov. 24,1998, just four days before the company’s anniversary, PLDT announced the entry of First Pacific which acquired a 17.5-percent stake in PLDT for approximately P29.7 billion or some $749 million at that time. The entry of First Pacific brought in a new culture in PLDT and new enterprise. Manuel V. Pangilinan replaced Antonio O. Cojuangco as president and chief executive officer. Cojuangco then assumed the position of chairman of the board.
The following year, PLDT forged a strategic partnership with NTT Communications Corp (NTTCom), a wholly-owned subsidiary of Nippon Telegraph and Telephone Corp. of Japan, the world’s leading telecommunications company in terms of revenues. Smart Communications, Inc. (Smart), the country’s largest mobile phone operator, was also acquired by PLDT.
The acquisition of Smart proved to be a wise decision, especially now that Smart is contributing greatly to PLDT’s bottom line, thus buffering the telecoms giant from the debilitating effects of declining revenues from the fixed line business.
Investing in ICT
One of the key steps undertaken in 2000 was the formation of ePLDT, the PLDT Group’s principal vehicle for investments in information and communication technology.
Through its data services under the Vitro brand, its call centers under ePLDT Ventus Inc., Internet services through Infocom Technologies Inc.,data security services through mySecureSign Inc., and Internet cafe business through Netopia Technologies Inc.,the PLDT Group is now slowly reaping the fruits of its investments.
Innovating the landline
Brains–an acronym for Broad and Robust ATM (asynchronous transfer mode) and Internet Networking Solutions–was launched in 2000 and made PLDT the only telecommunications company with the fastest, most reliable and cost-efficient voice, data and video transmission services running through a single multi service network.
DSL, or digital subscriber line, was also introduced in the same year. It is a broadband access technology that allows for high-speed access to the Internet via the usual copper wire lines.
Other innovative services were introduced: Text 135, the country’s first landline texting service; Premium Phone Services (1-908), which employed strategic tie-ups with TV game shows; Budget card for international calls; and bundling of value-added phone services such as Call Waiting, Call Forwarding, 3-party conference calls, Speed Calling, and Caller ID.
When the year 2002 came, PLDT continued to innovate and introduced a pioneering prepaid landline service where subscribers can load up their phones with P500-load that is valid for two months and with a one-month reprieve to reload.
In 2004, the PLDT Board of Directors appointed Manuel V. Pangilinan to the position of Chairman of the Board while retaining his post as Chairman of the Board of Smart and ePLDT. Napoleon L. Nazareno is the concurrent President and CEO of PLDT and Smart.
Next Generation Network
As PLDT’s products and services continued to evolve, the Company began upgrading its network in 2005 to the Next Generation Network, a broad term for certain emerging computer network architectures and technologies that can encompass voice, data and video where all information is efficiently transmitted via digital packets of data just like over the Internet.
This means greater efficiency, cost savings and more innovative services for subscribers in the years to come.
NGN is not the goal in itself but rather a key enabler for transformation to what the PLDT Group calls Next Generation Communications. This transformation goes beyond upgrading the network to an all-IP NGN. It also involves re-engineering processes, integrating our platforms, transforming products and re-orienting people.
In 2006, PLDT saw the rapid growth of its broadband business on the back of the Group’s wired and wireless infrastractures. PLDT MyDSL and SmartBro broadband subscribers more than doubled to 265,000 by year end.
In late 2006 and early 2007, MediaQuestHoldings – a wholly-owned subsidiary of the PLDT Beneficial Trust Fund – and Smart joined hands to conduct test broadcasts of a mobile TV service using the Digital Video Broadcast – Hand held (DVB-H) standard. This was made possible through MediaQuest’s subsidiary, Nation Broadcasting Corp., which operates a network of radio and TV stations.
Culture of Innovation
It’s all part of PLDT’s culture of innovation to bring its operations to world-class standards and become the best telecommunications company in the region. Today, PLDT leads the wireless race, dominates the landline domain, operates the premiere satellite company, and has raced to the #1 position in the Internet world, both broadband and narrow band. No doubt, PLDT is set to conquer whatever the future holds for the telecommunications industry.
Notwithstanding the many technological changes that PLDT will encounter in the future, one thing will remain steadfast – its commitment to serving the nation and providing communications solutions to Filipinos.
*Information from Forbes.com and Pldt.com.ph
**Video published on YouTube by “PLDT Enterprise“